Comprehensive Care:
The medical home focuses on providing care to meet the needs of its patients for prevention and wellness, acute care needs, chronic care needs, and behavioral health needs. Care is provided through a team-based approach with the patient an active participant in his/her care.
Patient-Centered:
The medical home actively supports patients in learning to manage and organize their care at a level at which the patient is most comfortable to allow patients to be active participants in their care. This requires an understanding and respect for each patient’s unique needs, cultures, values, and preferences.
Coordinated Care:
The medical home helps patients navigate the healthcare system. Working with specialists, hospitals, medical centers, and the patient, the medical home acts to ensure that the information needed to care for each patients is available and accessible across the care continuum.
Accessible Care:
The medical home provides access to services being mindful of its patients’ needs and preferences. The enhanced access leads to shorter waiting times
for urgent needs, better in-person hours, around-the-clock telephone or electronic access to a member of the care team
and alternate methods of secure communication such as e-mail and
patient portals.
Quality and Safety:
The medical home is committed to improving patient outcomes through ongoing quality improvement initiatives which include patient reported metrics. Some of Tri-State Child Health Services’ quality reports can be found on the quality report tab.